Terms and Conditions

Business Name: Level Up Marine Phone: 252-251-2966 Email: levelupmarinerepair@gmail.com Service Area: North Carolina and surrounding areas, unless otherwise agreed in writing.

Level Up Marine may provide marine-related services including, but not limited to: gelcoat repair, fiberglass repair, transom repair, flooring repair, carpet installation, boat restoration, wet sanding, buffing, polishing, oxidation removal, detailing, paint work, metal flake work, electrical wiring, marine electronics installation, NMEA network installation, fuel system work, trailer repair, hardware installation, motor rigging, pump installation, lighting installation, accessory installation, diagnostic work, consulting, and general marine repair. We reserve the right to refuse any job, stop work, or decline further service if we determine the work is unsafe, outside our capabilities, improperly represented, unpaid, or likely to create unreasonable risk.

All estimates are based on the information available at the time of inspection or discussion. Marine repair and restoration work often reveals hidden issues after parts are removed, surfaces are sanded, wiring is opened, or damaged areas are exposed. Estimates are not guaranteed final prices unless clearly stated in writing as a fixed-price agreement. Additional labor, materials, parts, supplies, storage, disposal fees, subcontractor costs, travel, or diagnostic time may be added if additional work is required. Customer approval may be given in writing, by text message, email, verbal approval, online message, payment, or by leaving the property with us after receiving the estimate.

A deposit may be required before work begins. Deposits may be used to purchase materials, reserve labor time, order parts, cover shop supplies, or begin preparation work. Deposits are generally non-refundable once materials are purchased, parts are ordered, work has begun, scheduling has been reserved, or custom labor has been performed. Special-order parts, custom materials, paint, gelcoat, flake, carpet, electronics, hardware, and other job-specific items are non-refundable unless the supplier accepts a return and no restocking or shipping cost applies.

Payment is due according to the invoice, estimate, or work order. Unless otherwise stated in writing, final payment is due immediately upon completion of the work or before the boat, trailer, motor, part, or property is released. We may require full payment before releasing any vessel, motor, trailer, electronics, parts, accessories, or customer property. Accepted payment methods may include cash, card, check, electronic payment, bank transfer, or other approved methods. Returned checks, chargebacks, failed payments, or reversed payments may result in additional fees, collection action, storage charges, lien enforcement, and refusal of future service.

Invoices not paid by the due date may be considered past due. Past-due balances may be subject to late fees, storage fees, administrative fees, collection costs, court costs, attorney fees where allowed by law, and any other lawful recovery costs. If a customer fails to pay, fails to pick up property, or fails to communicate after completion, we may exercise all rights available under North Carolina law, including lien rights where applicable.

Unless otherwise stated in writing, customer property must be picked up within 30 days after notice that the work is complete, paused, canceled, or ready for pickup. After 30 days, storage fees will begin at $25 per day for boats, trailers, motors, or large property, and $25 per day for smaller parts or accessories. Storage fees may also apply if work is delayed because the customer fails to approve work, provide parts, make payment, provide information, provide keys, provide access, or pick up the property.

To the fullest extent allowed under North Carolina law, Level Up Marine may retain possession of any boat, motor, trailer, part, accessory, or other personal property in our possession until all charges are paid in full, including labor, parts, materials, storage, diagnostic fees, administrative fees, and other lawful charges. North Carolina law provides lien rights for certain businesses that repair, store, service, alter, treat, or improve personal property in the ordinary course of business. We reserve the right to enforce any available lien rights under North Carolina law. No statement in these Terms means that ownership automatically transfers to Level Up Marine simply because payment is late. However, if property remains unpaid, unclaimed, or abandoned, we may pursue lien enforcement, sale, disposal, or other remedies only as allowed by North Carolina law.

If property is not picked up after completion, cancellation, nonpayment, or notice to retrieve it, the property may be considered unclaimed. We may charge storage fees and may pursue all lawful remedies. For small items or lower-value personal property, North Carolina law may allow repair businesses to dispose of certain unclaimed property after required notice and waiting periods. For boats, trailers, motors, titled property, or higher-value property, additional legal steps may be required. Customer agrees that failure to pay, communicate, or retrieve property may result in storage fees, lien action, disposal, sale, or legal process as allowed by law.

The customer represents that they are the lawful owner of the property or have legal authority from the owner to authorize work. The customer authorizes Level Up Marine to inspect, move, operate, test, disassemble, diagnose, photograph, repair, refinish, sand, paint, buff, polish, wire, install parts, order parts, and perform the agreed services. The customer authorizes reasonable operation or movement of the boat, motor, trailer, or equipment for testing, inspection, repair, storage, transport, or safety purposes.

Marine work often involves older boats, weathered materials, previous repairs, water intrusion, rot, corrosion, brittle wiring, damaged fasteners, weak fiberglass, soft floors, failing sealant, bad grounds, fuel contamination, oxidation, delamination, poor prior workmanship, and other hidden issues. Level Up Marine is not responsible for pre-existing conditions, hidden damage, prior repairs, manufacturer defects, owner neglect, water damage, rot, corrosion, improper installation by others, or damage discovered during normal repair procedures. If hidden damage is discovered, additional work and charges may be required.

Customer-supplied parts, paint, gelcoat, hardware, electronics, wiring, pumps, lights, fuel components, carpet, accessories, or materials are used at the customer's risk. We do not guarantee customer-supplied parts or materials. If a customer-supplied part fails, does not fit, is defective, is incorrect, causes delays, or causes additional labor, the customer remains responsible for all related labor, diagnostic time, removal, reinstallation, storage, and additional costs. We may refuse to install customer-supplied parts if we believe they are unsafe, incorrect, poor quality, incompatible, or likely to fail.

Parts and material availability can change. Supplier delays, shipping delays, wrong parts, defective parts, backorders, weather, vendor issues, and manufacturer delays are outside our control. We are not responsible for delays caused by suppliers, shipping companies, manufacturers, weather, customer approval delays, payment delays, or other circumstances outside our reasonable control.

Unless otherwise stated in writing, Level Up Marine provides a limited workmanship warranty for 30 days from the date of completion. This warranty applies only to defects caused directly by our workmanship. It does not cover normal wear, misuse, neglect, impact damage, water intrusion from unrelated areas, improper storage, customer modifications, failed customer-supplied parts, old wiring, old materials, prior repairs, hidden damage, structural issues not included in the job scope, weather exposure, accidents, improper operation, or failure of parts or materials. The customer must notify us in writing as soon as a concern is discovered and must give us a reasonable opportunity to inspect and correct any covered workmanship issue. Warranty claims are void if another person or shop alters, removes, repairs, modifies, or tampers with the work before we inspect it.

Gelcoat, paint, flake, carpet, vinyl, fiberglass, oxidation correction, and cosmetic restoration can vary due to age, sun exposure, fading, prior repairs, original manufacturing differences, material availability, and surface condition. We will make reasonable efforts to produce a professional result, but we do not guarantee a perfect color match, texture match, flake match, gloss match, factory-original appearance, or invisible repair unless specifically agreed in writing. Older boats may not restore to brand-new condition due to age, substrate damage, oxidation depth, previous sanding, thin gelcoat, contamination, or prior improper repairs.

Wet sanding, buffing, polishing, oxidation removal, paint correction, and gelcoat restoration involve working with existing surfaces. Thin gelcoat, weak clear, old paint, prior repairs, burn-through, cracks, chips, scratches, stains, and oxidation may limit the final result. Customer understands that correction work may reveal additional defects. We are not responsible for defects that were hidden, pre-existing, or caused by prior damage, poor previous work, thin coating, or aged materials.

Marine electrical systems can contain hidden faults, corrosion, poor grounds, overloaded circuits, old wiring, improper prior installations, and failing components. We are responsible only for the specific work we perform. We are not responsible for unrelated electrical problems, old components, hidden wiring issues, failing batteries, bad grounds, corroded connectors, customer-supplied electronics, manufacturer defects, or issues outside the agreed scope. The customer is responsible for maintaining proper batteries, fuses, breakers, wiring protection, waterproofing, and safe operation after completion.

Fuel system work may involve fire, explosion, leak, contamination, vapor, and environmental risks. Customer must disclose any known fuel leaks, contamination, previous repairs, ethanol problems, tank issues, fuel smell, or unsafe conditions. We are not responsible for old tanks, contaminated fuel, rotten hoses, hidden leaks, improper prior repairs, manufacturer defects, or fuel-related issues outside the agreed scope.

If Level Up Marine moves, loads, unloads, stores, or transports a boat or trailer, the customer acknowledges that trailers, tires, bearings, axles, winches, bunks, straps, couplers, lights, and frames may have hidden or pre-existing defects. We are not responsible for damage caused by unsafe trailers, weak bunks, bad tires, failed bearings, rusted frames, improper tie-downs supplied by the customer, loose parts, or pre-existing conditions.

The customer is responsible for removing valuables, fishing gear, electronics not part of the repair, tackle, rods, personal belongings, documents, firearms, money, tools, and loose items before dropping off the property. Level Up Marine is not responsible for lost, stolen, damaged, or misplaced personal items left in or on the boat, trailer, motor, vehicle, or property.

Unless indoor storage is specifically agreed in writing, customer property may be stored outdoors. Outdoor storage may expose property to rain, sun, wind, pollen, dust, humidity, temperature changes, animals, insects, falling debris, and other environmental conditions. We are not responsible for weather-related effects, water intrusion, cover failure, mildew, fading, dirt, oxidation, or environmental exposure unless directly caused by our proven negligence.

Level Up Marine is not responsible for damage caused by the customer, the customer's guests, other shops, transporters, improper operation, misuse, neglect, failure to maintain, failure to follow instructions, failure to pay for recommended repairs, or modifications made after the work is completed. If a customer damages the property after completion or during pickup, transport, launch, use, or storage, any repair is a separate charge.

Only the services specifically listed in the estimate, invoice, work order, written message, or approved agreement are included. Any additional work requested by the customer or required due to hidden damage, safety issues, incorrect parts, or changed project direction may result in additional charges.

If the customer cancels a job after approval, the customer remains responsible for all labor performed, materials purchased, parts ordered, shop supplies used, administrative costs, restocking fees, shipping costs, storage fees, and any other costs incurred before cancellation.

Any projected completion date is an estimate only. Marine work can be delayed by weather, hidden damage, supplier delays, part availability, curing times, customer approval delays, payment delays, complexity of repair, or safety concerns. We are not liable for lost use, missed tournaments, missed trips, lost profits, lost income, lost business, inconvenience, rental costs, lodging costs, travel costs, or other delay-related damages.

Unless the customer objects in writing before work begins, the customer authorizes Level Up Marine to take photos and videos of the boat, motor, trailer, parts, repair process, before-and-after results, and completed work for documentation, estimates, education, social media, website use, portfolio use, advertising, and business records. We will make reasonable efforts not to publicly display registration numbers, documents, or clearly identifying personal information.

To the fullest extent allowed by law, Level Up Marine shall not be liable for indirect, incidental, special, consequential, punitive, or economic damages, including lost profits, lost business, lost use, missed events, inconvenience, emotional distress, towing costs, lodging costs, travel costs, replacement vessel costs, or rental costs. To the fullest extent allowed by law, our total liability for any claim related to services shall not exceed the amount the customer paid to Level Up Marine for the specific service giving rise to the claim. This limitation does not apply where prohibited by law.

Nothing in these Terms is intended to waive rights that cannot legally be waived under North Carolina law. If any part of these Terms is found unenforceable, the remaining sections remain in effect.

The customer agrees to inspect the work at pickup or delivery. Any visible issue must be reported before leaving with the property or within 24 hours of pickup. Failure to promptly report visible concerns may limit available remedies.

Property will not be released until all invoices, storage fees, parts charges, labor charges, and other amounts owed are paid in full. Payment by check, card, or electronic method is not considered final until cleared and not subject to reversal, chargeback, or stop payment.

Before filing a chargeback, complaint, lawsuit, or public claim, the customer agrees to contact Level Up Marine in writing and give us a reasonable opportunity to inspect, respond, and attempt to resolve the issue. A false, fraudulent, or improper chargeback may be treated as nonpayment and may result in collection action, lien action, storage fees, administrative fees, and legal remedies.

These Terms are governed by the laws of the State of North Carolina.

Any dispute arising from services provided by Level Up Marine shall be handled in the appropriate court located in Northampton County, North Carolina, unless another venue is required by law.

Customer approval by text message, email, electronic signature, online form, digital invoice, payment, or other electronic communication may be treated as authorization to proceed. North Carolina recognizes electronic records and signatures in many business transactions.

We may update these Terms from time to time. The version in effect at the time the customer approves work, drops off property, pays a deposit, or authorizes service will apply unless otherwise agreed in writing.

Questions about these Terms may be sent to: Level Up Marine Phone: 252-251-2966 Email: levelupmarinerepair@gmail.com