Privacy Policy

We may collect the following types of information: Personal information, including your name, phone number, email address, and communication details. Boat and project information, including boat make, model, year, hull information, motor information, trailer information, photos, videos, repair history, requested services, and project notes. Payment and billing information, including invoices, payment status, transaction records, and limited payment details. Full card information may be processed by a third-party payment processor and may not be stored directly by us. Website information, including IP address, browser type, device type, pages visited, form submissions, cookies, analytics data, and general usage information. Communication information, including emails, texts, voicemails, online messages, social media messages, and customer service notes.

We may use information to: Provide estimates, quotes, invoices, repairs, restoration, diagnostics, and customer service. Communicate with customers about scheduling, approvals, project updates, payment, pickup, storage, and follow-up. Order parts, materials, and supplies. Document the condition of boats, trailers, motors, parts, and completed work. Maintain business records, tax records, legal records, and warranty records. Improve our website, marketing, services, operations, and customer experience. Send service updates, reminders, promotions, or marketing messages, where allowed by law. Protect our business, enforce agreements, collect unpaid balances, prevent fraud, and comply with legal obligations.

We may take photos or videos of boats, motors, trailers, parts, repair areas, before-and-after results, and completed work for documentation, estimates, customer communication, training, portfolio use, website use, social media, advertising, and business records. We will make reasonable efforts not to publicly display sensitive personal information such as payment information or private documents.

Our website may use cookies, pixels, analytics tools, advertising tools, or similar technologies to understand website traffic, improve performance, remember preferences, and support marketing. You can disable cookies through your browser settings, but some website features may not work properly.

We do not sell customer personal information in the ordinary course of business. We may share information with: payment processors, scheduling platforms, website providers, software providers, email or messaging platforms, parts suppliers, subcontractors, shipping companies, accountants, attorneys, collection services, insurance providers, law enforcement, courts, government agencies, or other service providers needed to operate our business. We may also share information when required by law, to enforce our agreements, to collect unpaid balances, to protect our rights, to prevent fraud, or to respond to legal claims.

Our website, invoices, payments, emails, texts, analytics, ads, maps, forms, and scheduling tools may be operated through third-party providers. Those providers may collect and process information according to their own privacy policies. We are not responsible for the privacy practices of third-party websites, platforms, processors, or services.

Payments may be processed by third-party payment processors. We may receive transaction confirmation, payment status, billing information, and limited payment details, but we do not intend to store full card numbers unless clearly stated by the payment processor. Customers should review the privacy policy of the payment provider used for each transaction.

We use reasonable administrative, technical, and physical measures to protect information. However, no method of storage, transmission, website operation, email, text messaging, or online communication is completely secure. Customers should avoid sending sensitive information, such as full payment card numbers, Social Security numbers, or banking credentials, through unsecured text, email, or online messages.

If a security breach occurs involving personal information covered by North Carolina law, we will provide notice as required by applicable law. North Carolina law requires certain businesses that own or license personal information of NC residents to notify affected individuals after discovery or notification of a security breach.

We may keep customer records, invoices, estimates, photos, videos, messages, project notes, warranty records, payment records, and business records for as long as reasonably necessary for business, tax, legal, warranty, insurance, dispute-resolution, and operational purposes.

We may contact customers by phone, text, email, mail, or online message about estimates, active projects, invoices, pickup, service reminders, promotions, or related services. You may opt out of promotional messages by contacting us at levelupmarinerepair@gmail.com. Transactional messages related to active work, invoices, pickup, payment, legal notices, or customer service may still be sent.

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

You may contact us to request that we update, correct, or delete certain personal information, subject to our need to keep records for legal, tax, business, warranty, lien, collection, insurance, or dispute purposes.

Our website may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of those websites.

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised "Last Updated" date.

Questions about this Privacy Policy may be sent to: Level Up Marine Phone: 252-251-2966 Email: levelupmarinerepair@gmail.com